0

Shopping cart

0 items - Tk. 0

Customer Service


> Shipping & Delivery:

How do we Deliver?

We process all deliveries through:

  • Our in house delivery team
  • Reputed couriers/Delivery Partner

How much are the delivery charges?

We do not charge any delivery charge to customer. Fair Mart is offering Free Home Delivery all over Bangladesh.

Note: This will vary from product to product

What is the estimated delivery time?

The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for outside Dhaka up to 5-7 working days.

Note:

  • Any order placed after 6 pm will be considered as order of next business day, not as same day.
  • Business Day: Saturday to Thursday except public holidays.
  • Delivery might be delayed due the unavailability of the product or delay from the 3rd Party Delivery Service.

Does Fair Mart deliver internationally?

Fair Mart doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within Bangladesh.


> Privacy & Security

Who Are We?

FairMart offers online shopping in Bangladesh for all kinds of electronic products such as mobiles, tablets, laptops, accessories, televisions, home appliances at best price. Corporate office located at House 76/B, Road 11, Banani, Dhaka - 1213, Bangladesh

What Do We Do with Your Information?

Our eCommerce website or app may collect various type of required information if you want to place an order for the desired product you want to buy from us using the website or app. When you purchase something from our online store through the website or app, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will receive, store and process your data for preparing your purchase order on our eCommerce site and will save it for any possible future allegation. We usually collect personal information such as your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment procedure and another similar kind of information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.

Third Party Policy

We may pass your details to other companies affiliated with us only for the purpose of providing you better service. We may somewhat pass your details to our agents and subcontractors to help with analyzing data and providing us with marketing or customer service assistance. We may also use third parties to assist us with delivering products to you and to help us to collect payments from you. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Security of Your Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Visit our Terms and Conditions page to learn more about our complete terms of service.

Your Right to Withdraw & Change

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information and if you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@fairmart.com.bd.


> Returns & Replacements
Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact FairMart’s Customer Service to submit a complaint / request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

 

NOTE:

★  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

 

FairMart.com.bd has the easiest 7 Days Easy Return Policy.

 

How much time do you have to return a product?

Items sold on FairMart.com.bd can be returned within a period of 7 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact FairMart’s Customer Service center. Customer Service agents are available from 10:00 am – 8:00 pm, 7 days a week (except on national holidays e.g Eid).

NOTE:

★  You have 7 calendar days from the day you receive your purchased product, to call FairMart.com.bd to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

 

How do I request for a return ?

  • Option 1: Communicating with us by FairMart website or E-Mail: info@fairmart.com.bd.
  • Option 2: By calling FairMart’s Customer Service on +09678303030
  • Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.
  • Option 4: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.

 

What are the conditions for returning a product?

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product or a fashion & lifestyle item.

Conditions for Return or Replacement for Electronics

 

Reasons for return

YOUR RETURN MUST BE :
(
x : Not Required | : Required)

New condition Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged Tags & labels attached
Damaged
(As per brand policy)
x x x
Defective
(As per brand policy)
x x
Not as advertised
Wrong item delivered ✓ Product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only
Missing parts / items x x
Change of mind
Signs of usage x x x x
Doubts on the authenticity x x x x
Product is expired x x

NOTE:

★  Complaint must be submitted within 3 calendar days after product delivery.

★  In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

★  The “No Returns” Category products can only be returned, within 7 calander days, if the product boxes are sealed and in new condition as it was delivered.

Conditions for Return or Replacement for Beauty & Grooming

 

Reasons for return

YOUR RETURN MUST BE :
(
x : Not Required | : Required)

New condition Sealed condition

Complete (including warranty cards, manuals, certificates of authenticity, tags, etc.)

Not damaged Tags & labels attached
No Returns categories: Beauty and Grooming, Wax, Perfumes, Deodorants, Nail Polish, Personal Hygiene No returns No returns No returns No returns No returns

 

Conditions for Return or Replacement for Fashion & Lifestyle

 

Reasons for Return or Replacement of any Clothing Item: A customer requesting  for a Return or Replacement must have the following with their product:
  1. If the product is damaged or is defective at the time of delivery.

  2. If the product ordered is not the right size or does not fit.

  3. If the product’s color is not one which was expected or a wrong color was delivered. (But the color mismatch must be significant for any returns)

  1. The Product must be in fresh condition and must not have any signs of usage.

  2. The Product must have proper folding, fabric pins, clips or collar pads it came with in the original delivery.

  3. The Product must have all the initial packaging (poly, bags or paper wrapping), box, and tags it came with at the time of delivery.

  4. The Price tag, Brand tag or any other tags that were in the product must be included for any return claims.

NOTE:

★  Pre-ordered Clothing Items will not be accepted for any Returns or Replacement.

 

How to make a product return & what do I need?

Contact Customer Service at info@fairmart.com.bd or 09678303030 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

  1. Your order number.
  2. The reason for the return.
  3. The original copy of the Customer Copy of the Invoice
  4. The method of the return/replacement that you would prefer and the necessary information associated.
  5. Where and when the product should be picked-up.

 NOTE:

★  For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.

The product shall no longer be considered for return. Instead, if requested again, the product shall be treated under our Warranty Policy for servicing only.

 

How to send your product to FairMart.com.bd? How much will it cost you?

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by Sundarban Courier Service.If your return claim is validated, we will reimburse your courier charge.

 

Where to return the product?

In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our -

Returns Mailing Address:

House 76/B, Road 11, Banani, Dhaka - 1213, Bangladesh

 

Once your product is received by FairMart.com.bd, what are the checks being done?

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

 

How to request a refund and what are the conditions?

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

 

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

 

What are the Refund Modes?

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Refund Method

Processing Time

Voucher

2-3 Business Days

Bank Transfer

3-9 Business Days

Credit Card Reversal

7-12 Business Days

NOTE:

★   Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

 

Can you request an exchange rather than a refund?

If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.

If you choose a refund voucher, you can also use it to buy any product on FairMart.com.bd within the voucher amount.

 

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

NOTE:

★   We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.


> Warranty Policy:

FairMart.com.bd prioritizes the safety and security of customers through various warranty facilities such as Brand Warranty, International Warranty, Service Warranty and Parts Warranty.

All these warranty facilities give you limited warranty rights from FairMart.com.bd, or the manufacturer company, or the brand, for the duration specified on the product description page. The Limited Warranty Time Period starts on the date of purchase from FairMart.com.bd. The limited warranty applies to the physical product, and only for physical products, purchased from Online Shop FairMart.com.bd.

Warranty Types:

  • Official Warranty

    • Brand Warranty

    • International Warranty

  • Service Warranty

  • Parts Warranty

What Does Official Warranty Cover ?

In case of “Official Warranty” - Brand Warranty & International Warranty, customers are requested to communicate with the brand or the internationally authorized Customer Service Point to avail after sales service. You can also directly communicate with FairMart.com.bd customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you, FREE of cost.

Note:

*** In case of International Warranty, the Warranty is usually automatically activated for some brands. However in an event where the particular brand does not activate the Warranty automatically the customer must have the warranty card provided with the product itself in the sealed package, in order to avail the warranty in any other country where the product has internationally authorized Customer Service Point. If the warranty card is not with the customer at the time of seeking warranty the customer will not be able to avail the International Warranty in any other country.

*** For various products carrying Brand Warranty, the accompanying Warranty service varies differently between Commercial use and Household usage.

What Does Service Warranty Cover ?

The ”Service Warranty” covers any material defects under normal usage during the warranty period. The following terms and conditions apply under the said warranty:

Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee. if the problem is not caused by the user/customer. (For example - product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty)

Any accidental issues will void service warranty. (For example - in case of mobile phones and tablets; broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update will not be covered under warranty)

What Does Parts Warranty Cover ?

The ”Parts Warranty” covers any damage under normal usage during the warranty period to any part of the product which carries a valid Parts Warranty.

The following terms and conditions apply under the said warranty:

Duration: The duration of the warranty period varies from product to product, and the details of the warranty will be mentioned with the accompanying warranty card.

However, as many products or its models go out of production after a certain period of time, the replacement of the part may take some time. FairMart’s Customer Service will communicate with the customer regarding the details.

Warranty Card: In order to avail the warranty facility, the customer must have the original warranty card and customer invoice copy. Otherwise, the Parts Warranty cannot be availed.

Note:

*** Parts Warranty does not cover any damages, failure or defects to the products accessories such as batteries, remote, electrical adapter etc.

How to Obtain Warranty Service and Where Should I Go ?

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting FairMart customer support at +09678303030.

  • In case of Mobile phones, Tablets, Desktops or Laptops; you must soft reset your device and have proper data backup before sending the device. FairMart shall not be liable for any data loss.
  • You will have to ensure that the problem has been described in details and elaborately in both the given Return and Servicing Form and send the device along with the form.

Note:

*** You must have the original Customer Copy of your invoice at the time of filling in the forms, as it will be needed to fill in the forms and authenticate your purchase.

  • Before the product undergoes any Servicing process, the Customer must pay the Servicing Fee in full. If the free is not paid, the Servicing Process cannot begin.
  • FairMart.com.bd will run Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then FairMart.com.bd will take appropriate measures to rectify the issue complained about. FairMart.com.bd may also send the product to their authorized seller, for expert opinion.
  • The servicing process may take 7-30 working days, depending on the product type.
  • If any additional parts are required to fully ensure functionality of the product, then you (the customer) will have to bear the cost in advance through bKash/Cash, once contacted by FairMart.com.bd. Unless it falls within the duration of the Parts Warranty.
  • If your product is non-functional on arrival, or is otherwise eligible for return and replacement, you can call FairMart.com.bd at +880 9608-303030 within 7 calendar days of delivery to avail a return or replacement (subject to certain terms and conditions). For other options for communication, check our Return & Replacement Policy for more details.
  • In an event, where more than 7 calendar days have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service. FairMart.com.bd will arrange a pick-up of the product from you, FREE of cost, however there will be shipping charge when we deliver the service product.

How Will I Get Warranty If I Live Outside Dhaka ?

If you live outside Dhaka, you can send your product via Sundarban Courier Service. After receiving your product, it will take 7-30 working days, depending on the product and its category, to ensure the servicing of your product and its delivery back to you.

What Am I Supposed to Write in the Exchange/Servicing Form ?

Once FairMart’s personnel arrives to receive the product for servicing or to be exchanged, you will have to fill in the forms and write down the order number and details of the problem you are facing with your product on the given Servicing Form. We will run tests to check the condition of the product against your claim, if the product is found to have the claimed problems, we will send the product to the brand for servicing.

What This Warranty Does Not Cover ?

Warranty does not include damages that arise from negligence, misuse or any form of use that is not in accordance with the product instructions.

How to avail product replacement under Return & Replacement Policy ?

Upon receiving the claim for product return or replacement under Return & Replacement Policy, FairMart shall proceed with its standard quality control checks to establish the validity of the claim under the Policy.

If valid problems are found, and the same product is in production by the manufacturer then the customer will get a replacement of the product. In an event where the production of the same has been stopped or unavailable in market, then the customer shall be replaced with a similar/comparable product of the same kind within the same price range of current available model.

The exclusions and limitations set forth in the original warranty apply to the repair warranty.

This warranty does not cover the following:

  • Cosmetic damages such as scratches, nicks, stains and dents.
  • Consumable parts such as batteries, or accessories such as remote unless product damage has occurred due to a defect in materials or workmanship.
  • Damage caused by service performed by anyone who is not an authorized service provider of FairMart.com.bd.
  • Damage to a product that has been modified or altered before submitting any complaint to FairMart.com.bd.
  • Modification or service by anyone other than warranted seller/brand/manufacturer.
  • Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water (in excess of specifications), flood, fire, natural disasters, or other acts of nature or external causes.
  • Damage due to not using product according to the product information materials or user guides.
  • Products or parts with an altered identification label or from which the identification label has been removed.
  • If any customer gets servicing done by any unauthorized third party service provider, then the service warranty will become void even if the duration has not yet expired.

Note:

*** All products and brands listed under a particular category may not have the same warranty policy. It depends on particular the Brands/Seller's’ warranty policy. Brand warranty varies from product to product and brand to brand.

*** In case of Official (Brand or International) warranty, please review their product warranty policy carefully, and you may contact the brand / international authorized service point, if you have any queries regarding this.

*** Some promotions may or may not follow this policy.

*** FairMart.com.bd and its authorized persons have full authority to bring changes in any service warranty policies.

*** Terms of service and warranty may change with or without prior notice, consumers are responsible of keeping up with all policy changes.


> FAQ

You ask, We answer.

Learn about FairMart.com.bd, how to use it, how to order, sell or purchase a product, and if you still are not satisfied, get in touch with us. We are always happy to hear from you.

1. What is FairMart.com.bd?

FairMart.com.bd is an eCommerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At FairMart.com.bd, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online shopping platform.

2. Why shop from FairMart.com.bd?

FairMart.com.bd stands out for its sincerity, as we have succeeded in keeping our promise of providing only warranted and genuine products. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. All our products are certified of their authenticity and backed up by warranty facilities.

We also offer the best deals with the lowest price possible, in order to make the products affordable in the market. As a result we make little profit, but our motive is only to offer our customers a great shopping experience, in addition we provide after-sales-services, that no other online shop provides.

3. Are the Products Genuine?

FairMart.com.bd’s loyal customer base, trust and prefer to shop from FairMart.com.bd whenever they need any product. FairMart.com.bd offers a guarantee of original and genuine products.

FairMart.com.bd’s Partner affiliations include the most reputed international brands and manufacturers, providing only authentic products, as we have ZERO tolerance for duplicates or fakes. Furthermore, our accompanying warranty facilities also help our customers get the best out of their original products.

4. How do I buy from FairMart.com.bd?

Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at FairMart.com.bd is very fast and easy. Follow some simple steps, as shown in the How To Place an Order segment of our page for a step-by-step guide on making a purchase from FairMart.com.bd.

5. How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Online Banking, EMI (Equated Monthly Installment) facilities, Debit/Credit Cards and obviously Cash on delivery or Card on Delivery.

6. Can I return a product if I am not satisfied?

We have a 7 Day Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 3 Calendar Days, for your satisfaction. For more details, please visit our Returns and Replacements segment page.

7. Do all the products have warranty?

FairMart.com.bd offers various warranties depending on the purchased product. Most products carry a Brand Warranty, Service Warranty, Parts Warranty and International Warranty on them. Each product carries unique warranties which may vary based on the type and brand of product. Learn more about our warranties by visiting our Warranty Policy page.

8. Is My Account Information Secure?

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at FairMart.com.bd

9. Are you licensed for legal operations online?

FairMart.com.bd is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.

10. How to submit complaints, queries, or suggestions?

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.

11. What if I want to return or exchange the product after 3 days?

You have 7 Calendar days from the day you received your purchase to call FairMart.com.bd to initiate your return. Past this date, unfortunately, we do not accept returns, replacements or refunds.

For more information, please visit our Returns and Replacements segment page.

12. How can I get a refund or replacement for my product?

You have 7 calendar days after the product has been received by you, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling Customer Service at the 09678303030.Returns are easy. Simply follow the 6 steps stated below:

  • Check if your product meets all requirements.
  • Contact FairMart.com.bd’s customer-care service.
  • Fill in the return form given with the invoice.
  • Either drop the product in our office or appoint a rider when you call customer service.
  • Your return will go through quality check.
  • If validated, you will get replacement or refund (whichever was requested).

13. Are there any hidden costs or charges if I order from FairMart.com.bd?

No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.

14. Does FairMart.com.bd have Gift Vouchers?

FairMart.com.bd has Gift Vouchers which are issued during special occasions such as any Club member’s Birthdays or Weddings or even during various campaigns. The Gift Vouchers are not available for spot purchase and can only be used when they are issued. To know more about when these vouchers are available, keep an eye on the official FairMart.com.bd facebook page.

15. Do I get Club Points with any products that I Purchase from FairMart.com.bd?

Yes, with every purchase of any product you will receive the allotted a number of Club points, but the purchase must be above BDT 1,000. And the Club Points received, will be the 2% of the total amount in the shopping cart.

16. How do I claim and track my Club Points?

Once you make a successful purchase, your product is sourced and delivered as per your preference. The customer is contacted for their feedback on the services and the product. Once the feedback call is made and response noted, the Club Points are automatically added into the user account. And by logging into your account, then viewing “My Orders” you can keep track of all the Club Points that you have accumulated from all your purchases.

FairMart.com.bd offers online shopping in Bangladesh. Buy your desired mobile phones, tablets, laptops, desktops, accessories, cameras, electronics, home appliances and more. 100% Original and Brand New Products. Trusted, Safe and Secured Website and Payment Gateway. Free Shipping*, 3 Days Easy Return Policy, 0% EMI Facility, Online Payments, bKash, Card on Delivery, Cash on Delivery, and Countrywide Delivery.

NOTE:

* Free Shipping Depends on Campaign


> Viewing Orders

> Updating Account Information